Privacy Policy

Effective Date: 7/3/2026 Last Updated: 7/3/2026

1. Overview

Liwolf LLC ("we," "us," "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

2. Information We Collect

• Contact Information: Name, phone number, email address, provided when you sign up for our SMS program, contact us, or use our Services.

• Communications Data: Content of messages you send us via SMS or chat, and metadata (timestamps, delivery status).

• Usage Data: Information about how you interact with our website and Services (e.g., IP address, browser type, pages visited), typically collected via cookies or similar technologies.

• Device Information: Device type, operating system, and identifiers, where applicable.

3. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain the Services, including responding to SMS messages;

• Send transactional or requested informational messages;

• Improve and personalize the Services;

• Comply with legal obligations;

• Detect and prevent fraud, abuse, or security issues.

4. SMS Data — Special Disclosures

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted for the purpose of operating the SMS program. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, unless required to complete a transaction or at your request.

5. How We Share Information

We may share information with:

• Service Providers: Vendors who help us operate the Services (e.g., SMS gateway/carrier providers, hosting providers), bound by confidentiality obligations;

• Legal Compliance: When required by law, subpoena, or to protect our rights, safety, or property;

• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

We do not sell your personal information.

6. Data Retention

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Rights and Choices

• Opt-Out of SMS: Reply STOP to any text message at any time.

• Access/Correction/Deletion: Depending on your state of residence (e.g., California, Colorado, Virginia, Connecticut, Utah), you may have the right to request access to, correction of, or deletion of your personal information. Submit requests to [privacy email].

• California Residents (CCPA/CPRA): You have the right to know what personal information we collect, request deletion, and opt out of sale/sharing (we do not sell personal information). Contact us at [privacy email] to exercise these rights.

• Do Not Track: Our website does not currently respond to "Do Not Track" browser signals.

8. Children's Privacy

Our Services are not directed to children under 13 (or under 16 where applicable), and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us to request deletion.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure.

10. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience and analyze site usage. You can control cookies through your browser settings.

11. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

12. International Users

Our Services are intended for users located in the United States. If you access the Services from outside the U.S., you do so at your own risk and are responsible for compliance with local laws.

13. Changes to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the top reflects the most recent changes. Material changes will be communicated via the website or, where appropriate, direct notice.

14. Contact Us

For questions or requests regarding this Privacy Policy or your personal information: Liwolf LLC, at 201 Holiday Blvd, Ste 200, Covington, LA 70433 | [email protected] | 985-317-2989